Three doors, one house. The form on the right reaches the studio inbox directly — a person answers every note, usually within two working days, and there is no ticket number at the other end. Appointments are booked in the same breath: propose a couple of windows that suit you and we will confirm one. If your note is about a piece you already own, attach a photo if you can — the making room can diagnose most things from one good picture of a seam.

Routing, if you want to skip the queue: wholesale conversations move to wholesale@jemvic.co.uk after the first hello, press and image requests to press@jemvic.co.uk, and anything about an order at the clothing store — sizing, shipping, returns — is fastest through the store’s own order page, where your details are already attached. Everything else lands here, and nothing lands unread. For appointment notes, it helps to know what you would like to see — coats, knitwear, the full rail — and whether you are shopping for one or listening for two; the room is small and the tea is made accordingly, which is a longer way of saying: come see the coats.